Shipping & Returns

Shipping Policy

We ship orders out on Mondays*, the cut off to have your order shipped on the coming Monday is Sunday @ 5PM (EST). Your order, mailing info and payment must be received before this time. Note: minimum order required is $35. 

We ship our products through parcel (boxes) which provide protection and minor insulation for their journey to you. Additional insulation is used during the winter months see our FAQs for more details on our packaging. The default shipping service used is Canada Post Expedited Service which includes tracking. You can upgrade for faster shipping at checkout.

Winter Shipping Rates

  • For orders $35.00-$69.99 
    • Regular Shipping $15.99
    • Express Shipping $26.99
  • For orders $70.00-$99.99
    • Regular Shipping $13.99
    • Express Shipping $24.99
  • For orders $100+
    • Regular Shipping $11.99
    • Express Shipping $22.99

Note that if your order contains plants or livestock, we highly recommend using the appropriate shipping to ensure your package arrives in 1-3 days. Please check delivery standards for Canada Post by entering your postal code at this link (our postal code is M1S1T5). Note, our Regular shipping is the same as Expedited shipping and Express shipping is the same as Xpresspost.

 

Returns & DOA Policy

There are no refunds, returns or exchanges on any livestock, plants or goods. All sales are final.

Buyer is responsible for ensuring that weather and postal conditions are optimal when ordering livestock and plants. We reserve the right to hold packages due to extreme weather or other conditions (e.g. postal disruptions). If we hold your package, we will contact you at our earliest convenience to inform you of the delay and to advise of when we expect to be able to ship your package.

From October to April, livestock and plants have to be shipped via Express Shipping or we can not guarantee that they won't get damaged by frost during transport. Please upgrade the shipping at checkout. 
From May to September, for livestock and plants shipped to provinces outside of Ontario, we highly recommend upgrading to Express Shipping for delivery within the week to ensure livestock and plants have the optimal chance at survival. Please upgrade the shipping at checkout.

 

Payment Method

We currently accept VISA and MasterCard. Minimum order is $35. 

 

*If Monday falls on a Holiday, we usually ship the following business day. If you would like to hold your order until the following Monday please indicate this in your checkout notes (available from the Cart page).